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Pandawa

Solution Area

Public Service Delivery Portal

A public service portal brings licensing and non-licensing requests into one flow: applicant registration, document verification, scheduling, tiered approval, through to issuing the service document. Each unit sees its own queue and performance, and applicants see where their file stands without visiting a counter.

Illustration of a wide glass panel holding four stage tiles arranged left to right: a form of stacked bars with a cyan button, a document folder beneath a magnifier, two officer avatars marked with amber decision glyphs, and a signed service document carrying a green checkmark badge; below that row sits a queue strip of alternating blue and amber ticket pills beside a slim tile with a descending bar chart, with dashed cyan lines running through the four stages.
Public ServicePermit WorkflowCase TrackingService Analytics

Overview

Applicants return to the counter again and again just to ask where their file stands. A public service portal opens one submission and tracking flow that applicants and officers both see.

Government & Public Sector

Typical Challenge

Services running through counters, physical folders, and private messages leave incoming volume unclear, deadlines missed without warning, and performance reports assembled by hand every period.

Solution Approach

  1. 01Map each service flow, its legal basis, and its service-level deadline before deciding on features.
  2. 02Build one queue visible to both applicants and officers, with notifications at every stage change.
  3. 03Prepare unit performance and service-time reports that can be exported for periodic reporting.

System Components

  • Applicant accounts with single sign-on
  • Submission forms per service type
  • Document completeness verification
  • Tiered approvals and delegation
  • Visit scheduling and counter queue
  • Service document issuance
  • Unit performance and service-time dashboard
  • Aspiration and complaint channel for applicants

Technology Categories

Web applicationAuthentication and identity managementWorkflow engine and queueingDocument managementCloud hosting and observability

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